Our Privacy Policy
DRIFTD™ Privacy Policy
Last updated: [DATE]
Driftd ("Driftd", "we", "us" or "our") respects your privacy and is committed to protecting the personal information of everyone who joins our waitlist, becomes a Driftd member, or otherwise visits or uses driftd.com.au (the "Website").
This Privacy Policy explains what personal information we collect, how we collect, hold, use and disclose it, and the rights you have in relation to it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPS).
By joining the Driftd waitlist, creating a member account, or otherwise using the Website, you agree to the collection, use and disclosure of your personal information as described in this Policy.
What personal information do we collect?
The personal information we collect depends on how you interact with Driftd:
- Waitlist and website visitors – your name, email address and, if you provide it, your phone number, when you join the Driftd waitlist or otherwise register your interest.
- Members – the information needed to set up and manage your Driftd membership, including your billing and payment details (collected and processed on our behalf by our third-party payment processor, [payment processor name]), your member number, and details of the benefits, offers and giveaway entries associated with your account.
- Giveaway and competition entrants – information you provide when entering a Driftd giveaway or competition, such as your name and contact details, and, if you win, your delivery address and any information needed to arrange delivery of a prize.
- Enquiries and support – any information you provide when you contact us, including for customer support or general enquiries.
- Technical and usage information – information collected automatically through cookies and similar technologies when you browse the Website, such as your browser type, device information and how you use the Website (see Cookies below).
We do not seek to collect sensitive information (such as health information) and ask that you do not provide us with sensitive information unless it is necessary and you have given your express consent.
How do we collect your personal information?
We collect personal information:
- directly from you – for example, when you join the waitlist, register for or manage your membership, enter a giveaway, make a payment, or contact us;
- automatically – through cookies and similar technologies when you use the Website; and
- from our service providers – such as our payment processor, in connection with providing our services to you.
Why do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose your personal information to:
- operate and manage the Driftd waitlist and keep you updated on our launch;
- set up, manage and administer your Driftd membership, including processing recurring membership payments, cancellations and refunds;
- provide you with your member account, member number and access to member benefits;
- administer and run giveaways and competitions, including verifying entries, notifying winners and arranging delivery of prizes;
- facilitate your access to, and redemption of, discounts and offers made available by Driftd’s partner businesses;
- communicate with you about your membership and our services, and, where you have consented, send you marketing and promotional content;
- respond to your enquiries and provide customer support;
- operate, improve and personalise the Website and our services; and
- comply with our legal and regulatory obligations.
Who do we disclose your personal information to?
We do not sell your personal information. We may disclose your personal information to:
- our employees, contractors and professional advisers who need it to help us operate Driftd;
- our third-party payment processor, [payment processor name], to process membership payments and manage billing;
- IT, website hosting, email and marketing platform, and analytics providers who help us run the Website and communicate with members;
- partner businesses that provide member discounts, benefits or giveaway prizes, but only to the extent reasonably necessary to verify your membership, facilitate your redemption of an offer, or fulfil a prize you have won;
- our professional advisers, including our lawyers and accountants; and
- regulators, law enforcement or other third parties where we are required or authorised to do so by law, or in connection with an actual or proposed sale, merger or other transfer of all or part of our business.
Do we disclose personal information overseas?
Some of our service providers (for example, our payment processor, website hosting provider or email platform) may store or process personal information outside Australia [confirm relevant providers and countries once finalised]. Where this occurs, we take reasonable steps to ensure that any overseas recipient handles your personal information consistently with the Australian Privacy Principles.
Cookies and tracking technologies
Like most websites, driftd.com.au uses cookies and similar technologies to remember your preferences, understand how visitors use the Website, and improve your experience. You can control or disable cookies through your browser settings. If you disable cookies, some parts of the Website, including the member portal, may not work properly.
Marketing communications
Where you have consented, we may send you information about Driftd’s launch, membership benefits, partner offers and giveaways. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly. Opting out of marketing does not affect service communications relating to your membership.
How do we protect your personal information?
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes using secure systems, limiting access to personal information to those who need it, and requiring our service providers to take appropriate security measures. No method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
If you set up a member account, you are responsible for keeping your login details confidential and for all activity that occurs under your account.
How long do we keep your personal information?
We keep your personal information for as long as reasonably necessary to provide our services, to satisfy the purposes described in this Policy, and to comply with our legal and record-keeping obligations. Where we no longer need personal information for these purposes, we take reasonable steps to destroy or de-identify it.
How can you access or correct your personal information?
You can ask us to access or correct the personal information we hold about you at any time by contacting us using the details below. We will usually respond to a request within a reasonable time and will not charge you for making a request.
Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance using the details below so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Third-party links
The Website may contain links to websites operated by our partner businesses or other third parties, including to redeem member offers. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with any personal information.
Children
Driftd membership and the Website are not directed at, or intended for use by, children. We do not knowingly collect personal information from anyone under the age of 18.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updated version will be posted on the Website with a new “last updated” date. Your continued use of the Website or your membership after an update takes effect means you accept the change.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Driftd [Pty Ltd] [ABN [81 707 169 981]]
Partnerships@driftd.com.au